We specialise in working with customers and their families who require care in their own homes. We offer a unique service of personalised care options from check-in visits to full live-in support.
After service users’ needs assessments have been reviewed, we will visit to empower them to tell us in their own words how and when they would like us to carry out the duties to meet their needs. We will ensure to give sufficient information to make sure that service users are able to choose and express their preferences. e.g. Male or female care worker.
Our flexible domiciliary care services can cover anything from a check-in visit to personal care to 24-hour or live-in care. Our home care service can be used for short term help following an illness or because your usual carer is having a break, or as the start of your care journey where it may develop to long-term home care and support.
Together with each patient or service user, create a personal care/support plan enabling them to have choice and control over their own nutritional care. We will assist with food preparation at the service user’s home, feeding and support of nutritional and fluid intake and output monitoring.
In Liaison with carers , GP or other health professionals we may provide support with medicine administration as required. In all cases whether it may be simply prompting or administering medication, we will ensure our care workers are fully trained, supervised and their competence assessed regularly.
Our specifically trained care workers can make every effort to ensure that the service users’ passing is as painless, as comfortable as possible supporting the carers/family too through this difficult time.
Service Users may require care workers to sleep in just in case of any night needs e.g. visiting bath room, calling for drink. There may be a need for a care worker to carry out formal duties during the hours of darkness e.g. medication, turning, monitoring any machinery being used.
As requested by service users, we may place care workers to stay with service users on a live-in basis, ensuring that regular breaks are arranged for the care workers through a replacement on an arranged rota basis. All of these services are complementary to each other, or they can be used separately depending upon the needs of the individual. We constantly monitor the service and try to be as flexible and responsive as possible to the changing needs of our service users.
Listening and talking to people is regarded as an
important part of delivering care. We can assist the service user to keep in touch with their
friends and relatives, with letter writing, telephone calls, phone apps or computer
facilities.
· Assistance with planning and shopping
· Assistance with paying bills
and other transactions.
· Participating in fun activities – watching films, card
games
· Advocating for any and all issues as required
· Accompanying on trips and
holidays
· Supporting visits to other Health Professionals e.g. Hospital, GP. From
booking to ensuring attendance.
· Arranging maintenance of household goods e.g. Washing
Machine, Cooker, Boiler.
· Looking after the well-being of the service users during days
and nights
Quality person centred care with passion and integrity to people living in their own homes, promoting their choice, dignity and independence.
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